FAQ

Customer service

Where can I find your products?

Explore Cuisine products are sold in over 25 countries! Head to your region’s Where to Buy page to find a store near you.

Do you ship outside of the United States?

Unfortunately, we do not yet ship outside of the US at this time. Please use our store locator tool on the Where to Buy page to find a store near you.

About Our Products and Ingredients

Where are your pastas made?

When our Founder, Joe, was developing the brand, he searched the globe to find the best places to source our raw materials and manufacture our products. Our rice noodles are made in Thailand. The chickpea and lentil pastas are made in Italy and Thailand. And our bean pastas are made in China. At Explore Cuisine, we want to make sure your expectations of high quality are met. That’s why all our factories are certified organic and dedicated gluten-free facilities.

Are the pasta's ingredients organic?

All of our ingredients are certified organic, Non-GMO and are sourced from farms near the factories that make our delicious pasta. Made from the goodness of beans, chickpeas, lentils, rice and peas, our ingredients are the heros. All of our pastas are plant-based with no additives.

Why do you use soybeans?

Soybeans (Glycine max) are a species of legume native to East Asia. They are a great source of protein. Per acre, soybeans produce more protein than most animal-based proteins do, meaning that they’re good for the planet. At Explore Cuisine, we use several types of organic soybeans to give the finest texture to our great-tasting bean pastas.

What type of black bean do you use?

There are mainly two types of black beans: One type of black bean is used in Asian cuisine, and another is used in Latin American cuisine. The black beans we use in our products, Black Bean Spaghetti and Black Bean & Sesame Fettuccine, are part of the soybean legume family, which is native to East Asia. They are known for their high-protein, high-fiber, low-carbohydrate nutritional value. The black bean popular in Latin American cuisine is also called the black turtle bean. The black turtle bean has a dense, meaty texture, which makes it popular in vegetarian dishes, such as Frijoles Negros and the Mexican-American black bean burrito. The black turtle bean has half the protein and double the carbohydrate of the black soybean, and so while it is a wonderful bean, it’s not commonly used to make noodles or pasta.

Why do you produce in China?

China is one of the largest soy-based bean (yellow, black and edamame) producers on a global basis. They’re recognized for the high standards of organic and non-GMO beans, which have been celebrated in Asian cuisine for centuries. At Explore, we believe in going to the original source to discover products of the highest quality.

Do your pastas have any allergens, or is there any risk of cross-contamination during the manufacturing process?

All of our factories and products are gluten-, tree nut- and dairy-free. Sesame seeds are present in our Black Bean & Sesame Fettuccine product. All Black Bean & Edamame products contain soy. Safety measures and between-production cleaning take place to leave no trace of any cross-contamination. Please advise our allergen chart below for full details.

What is Risoni?

Risoni, also commonly known as Orzo in the United States, is a form of short-cut pasta, shaped like a large grain of rice. Ours is protein-packed and super delicious.

Are your packages recyclable?

The packaging from our Edamame and Black Bean products are 100% recyclable, even the plastic bag. For all other packing, the cardboard box can be recycled, but the plastic bags and plastic window must be disposed of separately. We are working hard to make all our packaging 100% recyclable without jeopardizing the integrity or quality of our products. Stay tuned! Click here to download a recycling guide. 

Are your nutritional values based on dry product, or cooked product?

The nutrition information is based on dry, uncooked product.

Is your recommended serving size for dry pasta, or cooked pasta?

The serving size is the amount of pasta recommended for one person. This amount varies from country to country, following country-specific regulations. Please read the label on your country’s box for specifics.

Cooking

How long does it take to cook your pasta? Can you reheat it?

We value efficient cooking, and so our pastas all cook within 12 minutes. Each pasta has its own specific instructions on the box, and we encourage you to follow them for the best possible pasta! All Explore Cuisine pastas can be kept warm in the pan, reheated, or served cold.

How long can you store it?

We recommend you store your leftover pasta in the refrigerator under normal temperature for up to 2 days.

Do I need to boil the lasagne noodles first?

No, you don’t need to boil our lasagne noodles before layering them in a dish. Just make sure to put plenty of sauce on both sides of the pasta, including at the bottom of your dish and on the top layer of your lasagne (before vegan cheese!).

Why is there foam when cooking your pasta?

All Explore Cuisine products are gluten-free and made from legume-based ingredients. It’s normal that they’ll cook differently than wheat-based pasta. To reduce the foam, simply add more water to the pot and a splash of olive oil and / or salt.

Our Certifications

Organic

Organic Certifying Bodies follow strict policies and procedures on how the product is produced, processed, transported and stored. Our factories are USDA- and EU-certified.

Non-GMO

The Non-GMO Project is committed to preserving, building and educating consumers while supporting organic agriculture. Find our registered products here.

Gluten-Free

All of our products are naturally gluten-free and are either certified by the Gluten Intolerance Group (GIG) or with the Cross Grain symbol from the Association of European Celiac Societies (AOECS).

Vegan

All of our products have the Vegan Society seal of approval. For more information visit: https://www.vegansociety.com/

The Whole Grains Council

For more information, please visit the website: https://wholegrainscouncil.org/

Pareve

For more information please visit the website: https://oukosher.org/